All familly members - parents, steps parents, grandparents, teenagers and children. Daycare workers, teachers and others are also welcome to call.

Callers are usually referred by:

• Word of mouth from satisfied customers.
• Family, friends, colleagues, or others.
• Public sector organizations such as: Health and Social Service centres, schools, daycare centres, family mediation services, hospitals, child-psychiatry clinics, youth protection services, etc.
• Private and community organisations: family associations, women's shelters, family daycares, youth centres.
• Various media outlets: newspapers, magazines, television, radio, internet, etc.
• Professionals in private practice.
• Other sources

For what kind of concerns can someone call PREMIÈRE RESSOURCE? There are three types of consultation requests:

• A transitional or specific need for which only one call is necessary. For the most part, these parents will call back a few weeks later regarding another situation that preoccupies them.
• More complex issues requiring short term follow-ups, which usually require three or four subsequent calls.
• The need for a long term intervention, favouring the development of parenting skills and preventive measures.

• "At kindergarten, my little boy has been tearing up the other kids' drawings."
• "My 3 year-old doesn't like our new baby. She is very aggressive with him."
• "I am 14 years old and my mother is always telling me what to do. Come on, I'm not a baby anymore!"
• "Since the separation, I hardly recognize my son. He's getting hostile and he seems depressed."
• "As a stepmother, I'm not always sure about what I should do when my son and his stepbrother start fighting."
• "Our adopted daughter is 7 years old. Recently, she cries a lot, she refuses to see her friends and is often complaining of stomach-aches in the morning. Today we had to bring her to school against her will."